Returns and Exchange

Return and Exchange Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you’re not fully satisfied, we offer a straightforward return and exchange policy. Please take a moment to review our terms below:

1. Returns

We accept returns on most products within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • You must provide proof of purchase, such as your order number or receipt.
  • Some items, including but not limited to, personal hygiene products, perishable goods, or customized items, may be non-returnable. These exclusions will be clearly stated on the product page.

How to initiate a return:

  • Contact our customer service team at [insert email/contact form link] with your order number and details about the item you wish to return.
  • We will provide you with a return address and any further instructions.

Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival.
  • If you received an incorrect or faulty item, we will cover the return shipping costs.

Once your return is received and inspected, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear on your account, depending on your payment provider.

2. Exchanges

If you'd like to exchange an item for a different size, color, or product, we offer exchanges within 30 days of delivery. To be eligible for an exchange, the item must be unused, in its original condition, and in its original packaging.

How to request an exchange:

  • Contact our customer service team at [support@llanolifestyles.com] with your order number, the item you want to exchange, and the details of the item you want in exchange.
  • We will guide you through the exchange process and provide you with the necessary instructions.

Exchange Shipping Costs:

  • You are responsible for return shipping on exchanges, unless the product is defective or we made an error with your order.
  • In the case of a faulty or incorrect item, we will cover the return shipping costs and any additional shipping fees for the exchange item.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a return and either issue a full refund or send you a replacement product. You will not be responsible for any return shipping fees in this case.

Please include:

  • Photos of the damaged or defective item.
  • Your order number.
  • A brief description of the issue.

4. Non-Returnable Items

For health, safety, and hygiene reasons, the following items are non-returnable:

  • Personalized or custom-made items.
  • Certain types of intimate items (e.g., undergarments, skincare products).
  • Digital products or downloadable content.

5. Order Cancellations

Orders can be canceled within 24 hours of purchase. Once your order has been processed or shipped, we cannot cancel it, but we will assist you with a return or exchange once you receive the item.

6. Refunds

After we receive and inspect the returned item, we will process your refund. If the item is approved, your refund will be issued to your original payment method. Please note that the time it takes for the refund to appear on your account depends on your payment provider and may take up to 7-10 business days.

7. Contact Us

If you have any questions or need assistance with a return or exchange, please don't hesitate to reach out to our customer support team at: support@llanolifestyles.com

Email: support@llanolifestyles.com
Customer Support Hours: Monday to Friday, 9 AM to 5 PM (Central time)

We’re here to help and ensure that your shopping experience is a positive one!

This policy is effective as of [1/1/2025].